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Refund Policy


Refund Policy

We hope you are happy and satisfied shopping with us and with all our products. We at Mymodalert take great care to deliver undamaged and correct medicines every time a customer places an order. But in the event of a wrong delivery or damaged package, we are happy to assist you in returning the product.

How To Return?

  • A return can be processed within 0 to 7 days from the date of delivery.
  • To raise a return request, you can email us at [email protected]
  • Items are eligible for return if-
    • The delivered products do not match the order.
    • The medicines were delivered in damaged condition.
  • Name
  • Our customer service team will ask for pictures of the damaged package or product for verification purposes.
  • Once the return request is verified by our team, we will initiate a refund for the order.

While returning, ensure that all the products are returned in their original packaging with the medication’s box and strip intact.

Refund Policy

  • The refund for all orders is issued through the payment method used at the time of purchase.
  • Refunds cannot be processed to any third-party account.
  • Once the refund is processed by our team, it should be reflected in your bank account within 2 to 3 working days.

Cancellation Policy

A customer can cancel an order until MyModalert ships it. Once the delivery address is confirmed by the customer and the order is shipped, unfortunately, it cannot be canceled.

Website Information Disclaimer aims to inform our customers about our offerings and services. The website's content, such as our texts, images, and graphics, is intended for educational and informational purposes only. It should not be used as a replacement for expert medical guidance, treatment, or diagnosis. We sell prescription drugs and therefore suggest that all our customers seek advice from a physician before purchasing any medication or healthcare products listed or accessible on our website to ensure their safety and well-being.
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